Effective Date: July 20, 2026
At HINT, we want every customer to enjoy a smooth and reliable shopping experience. If you are not fully satisfied with your purchase, we offer a simple return and refund process under the terms below.
1. Return Period
You may request a return within 30 days after receiving your order.
To qualify for a return, the item must meet the following conditions:
- The product is unused, unworn, and in original condition.
- The item is returned with original packaging, labels, and accessories.
- The product shows no signs of damage, modification, or misuse.
- Proof of purchase or order confirmation is provided.
2. How to Request a Return
To start a return request, please contact our customer support team:
Email: support@hint.shop
Please include:
- Order number
- Customer name
- Reason for return
- Photos or videos (if the product has defects or damage)
Our team will review your request and provide return instructions.
3. Return Shipping
Customers are responsible for return shipping costs unless:
- The item received is defective.
- The wrong product was delivered.
- The product was damaged during delivery.
We recommend using a tracked shipping service when returning items. HINT is not responsible for packages lost during return shipping.
4. Refund Process
Once your returned item is received and inspected, we will send you a confirmation email regarding your refund status.
If approved:
- Refunds will be issued to the original payment method.
- Processing time usually takes 5–10 business days.
- Your bank or payment provider may require additional time to complete the transaction.
Original shipping charges are non-refundable unless the return is caused by an error on our part.
5. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
Please provide:
- Order number
- Description of the issue
- Photos or videos showing the problem
After review, we may provide:
- Replacement item
- Store credit
- Full refund
6. Order Cancellation
Orders can be canceled within 12 hours after purchase.
Once an order has entered processing or has been shipped, cancellation requests cannot be guaranteed.
7. Exchanges
Currently, HINT does not provide direct exchanges.
If you need another item, please return the original product and place a new order.
8. Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Digital products
- Personalized or customized items
- Clearance or final sale products
- Items damaged due to improper use
9. International Orders
For international customers:
- Import duties, taxes, and customs fees are the responsibility of the customer unless otherwise stated.
- Return shipping costs are generally the responsibility of the customer.
- Refunds will be processed after the returned item arrives and passes inspection.
10. Contact Information
HINT Customer Support
Email: support@hint.shop
We reserve the right to update this Return & Refund Policy at any time. Any changes will be posted on this page.